Terms and Conditions

MASTRO CAPITAL GROUP FL LP

TERMS AND CONDITIONS FOR SHORT-TERM RENTAL RESERVATIONS

Effective Date: January 1, 2026

These Terms and Conditions ("Agreement") govern the use of the website, booking platform, and rental properties operated by Mastro Capital Group FL LP ("Company," "we," "us," or "our"). By making a reservation, submitting payment, occupying a property, or accessing our website, Guest agrees to be bound by these Terms and Conditions.

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1. RESERVATION AND BOOKING

All reservations are subject to availability, verification, and approval by Mastro Capital Group FL LP.

A reservation is not confirmed until:

• Payment has been received and successfully processed;

• Required documentation has been completed;

• Any required community, condominium, HOA, management company, or guest registration requirements have been satisfied; and

• Written confirmation has been issued by Mastro Capital Group FL LP.

Mastro Capital Group FL LP reserves the right to reject, cancel, or terminate any reservation where permitted by applicable law.

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2. PAYMENT TERMS

Guest agrees to pay all amounts associated with the reservation, including but not limited to:

• Rental charges;

• Taxes;

• Cleaning fees;

• Security deposits;

• HOA or condominium registration fees;

• Resort or community access fees;

• Administrative fees; and

• Any other fees disclosed during the booking process.

Failure to make timely payment may result in cancellation of the reservation without liability to Mastro Capital Group FL LP.

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3. REFUND POLICY

General Refund Policy

Any refund approved by Mastro Capital Group FL LP shall be calculated net of all costs, fees, expenses, and charges incurred in connection with the reservation.

Refund deductions may include, without limitation:

• Credit card processing fees;

• Payment gateway fees;

• Merchant processing fees;

• Third-party booking site commissions and service fees;

• Bank transfer and wire fees;

• Currency exchange fees;

• Administrative processing fees;

• Reservation management fees;

• Guest screening fees;

• Background check fees;

• Application fees;

• HOA registration fees;

• Condominium association fees;

• Sub-HOA or community association fees;

• Property management company fees;

• Parking permit fees;

• Gate access registration fees;

• Resort or amenity registration fees; and

• Any other non-refundable third-party costs incurred by Mastro Capital Group FL LP.

Guest acknowledges that certain fees paid by Mastro Capital Group FL LP to homeowners' associations, condominium associations, sub-associations, management companies, screening providers, payment processors, and booking platforms are often immediately earned, non-refundable, and unrecoverable. Such amounts may be deducted from any refund issued regardless of the reason for cancellation.

Any refund issued shall be limited to amounts actually retained by Mastro Capital Group FL LP after deduction of all applicable costs and expenses.

Where a third party declines to refund amounts previously paid by Mastro Capital Group FL LP, Guest agrees such amounts shall not be recoverable from Mastro Capital Group FL LP.

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No Refund for Unused Occupancy

No refunds shall be provided for:

• Early departures;

• No-shows;

• Late arrivals;

• Changes in travel plans;

• Personal emergencies;

• Transportation issues;

• Illness not covered by travel insurance;

• Adverse weather conditions not resulting in mandatory evacuation orders; or

• Any circumstance beyond the reasonable control of Mastro Capital Group FL LP.

Guests are strongly encouraged to purchase travel insurance.

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Early Check-Out and Voluntary Departure

If Guest voluntarily checks out prior to the scheduled departure date for any reason, no refund, credit, or reduction in rental charges shall be provided for any unused portion of the reservation.

The property shall be considered reserved exclusively for Guest during the entire rental period, and Guest remains responsible for all rental charges, fees, taxes, and other amounts associated with the reservation.

At its sole discretion, Mastro Capital Group FL LP may attempt to re-rent the property for the unused portion of the reservation. If the property is successfully re-rented, Mastro Capital Group FL LP may elect to provide a partial refund. Any such refund shall be entirely discretionary and shall be reduced by all costs incurred by Mastro Capital Group FL LP, including:

• Credit card processing fees;

• Third-party booking fees and commissions;

• Administrative costs;

• HOA and management company fees;

• Re-booking costs;

• Marketing expenses; and

• Any other unrecoverable expenses.

No refund shall be owed unless replacement rental revenue has actually been collected and cleared.

For the avoidance of doubt, Guest's early departure shall not constitute grounds for a refund, chargeback, payment dispute, or cancellation claim.

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4. SECURITY DEPOSIT / DAMAGE DEPOSIT

Security Deposit Requirement

Mastro Capital Group FL LP may require a refundable Security Deposit prior to check-in. The amount shall be communicated before arrival or during the booking process.

The Security Deposit serves as security for Guest's obligations under this Agreement and does not limit Guest's liability for damages.

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Authorized Deductions

Mastro Capital Group FL LP may deduct from the Security Deposit amounts necessary to cover:

• Damage to the property;

• Damage to furniture, fixtures, appliances, equipment, or décor;

• Missing, stolen, or lost items;

• Excessive cleaning beyond normal wear and tear;

• Smoke remediation;

• Pet-related damage or cleaning;

• Unauthorized guests;

• Unauthorized parties or events;

• Violations of HOA, condominium, or community rules;

• Loss of keys, fobs, remotes, parking passes, or access devices;

• Additional occupancy charges;

• Administrative costs arising from Guest violations;

• HOA fines;

• Condominium fines;

• Community fines; and

• Any governmental or third-party penalties resulting from Guest conduct.

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Inspection and Assessment

Following check-out, Mastro Capital Group FL LP may inspect the property and determine whether deductions are appropriate.

Documentation supporting deductions may include:

• Photographs;

• Video recordings;

• Vendor invoices;

• Repair estimates;

• Receipts;

• Property inspection reports; and

• Statements issued by third parties.

The determination of damages shall be made in good faith by Mastro Capital Group FL LP.

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Additional Liability Beyond the Deposit

If damages, losses, fees, charges, fines, or repair costs exceed the Security Deposit, Guest agrees to remain fully responsible for the difference.

Guest authorizes Mastro Capital Group FL LP to charge the payment method on file for unpaid amounts and agrees to reimburse all amounts lawfully owed.

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Return of Security Deposit

The Security Deposit is for the faithful performance of the Guest under the terms and conditions of this Agreement. The Security Deposit shall be returned to the Guest within the State's requirements after the end of the Lease Term less any itemized deductions, unless additional time is required to:

• Assess damages;

• Obtain repair estimates;

• Complete repairs;

• Resolve third-party claims; or

• Determine the full extent of losses.

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Chargeback Prevention

Guest agrees that deductions supported by reasonable documentation under this Agreement do not constitute unauthorized charges.

Guest agrees to first attempt good-faith resolution directly with Mastro Capital Group FL LP before filing a chargeback, payment dispute, or similar financial claim.

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5. GUEST RESPONSIBILITIES

Guest agrees to:

• Maintain the property in good condition;

• Comply with all applicable laws;

• Follow HOA, condominium, and community rules;

• Supervise all occupants and invitees;

• Immediately report any damage or maintenance issue; and

• Respect neighboring properties and residents.

Unauthorized parties, events, commercial activities, or illegal conduct are strictly prohibited.

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6. ASSUMPTION OF RISK

Guest acknowledges that short-term rental properties may contain inherent risks, including but not limited to:

• Swimming pools;

• Hot tubs;

• Waterfront areas;

• Docks;

• Boats;

• Balconies;

• Stairways;

• Elevators;

• Recreational facilities;

• Wildlife; and

• Outdoor recreational equipment.

Guest voluntarily assumes all risks associated with occupancy and use of the property and surrounding areas.

Guest is responsible for the safety of all occupants, children, visitors, and invitees.

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7. LIMITATION OF LIABILITY

To the fullest extent permitted by Florida law, Mastro Capital Group FL LP, its owners, partners, employees, agents, contractors, affiliates, and property owners shall not be liable for:

• Personal injury;

• Illness;

• Death;

• Property damage;

• Theft;

• Loss of personal belongings;

• Business interruption;

• Travel expenses;

• Lost profits;

• Consequential damages;

• Incidental damages;

• Punitive damages; or

• Special damages.

This limitation applies regardless of whether damages arise from:

• Property conditions;

• Equipment failures;

• Utility interruptions;

• Internet outages;

• Weather conditions;

• Third-party actions;

• HOA actions;

• Community restrictions; or

• Circumstances beyond the Company's reasonable control.

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Liability Cap

Under no circumstances shall the total liability of Mastro Capital Group FL LP exceed the total rental amount actually paid by Guest for the reservation giving rise to the claim.

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8. INDEMNIFICATION

Guest agrees to defend, indemnify, and hold harmless Mastro Capital Group FL LP and its owners, partners, employees, contractors, affiliates, agents, successors, and assigns from and against any claims, liabilities, losses, damages, fines, penalties, judgments, costs, expenses, and attorneys' fees arising from:

• Guest's occupancy of the property;

• Guest negligence;

• Violations of this Agreement;

• Property damage;

• Personal injury caused by Guest or Guest's invitees;

• Unauthorized activities;

• HOA or community rule violations; and

• Violations of applicable laws.

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9. FORCE MAJEURE

Mastro Capital Group FL LP shall not be liable for cancellations, delays, interruptions, property unavailability, reduced access, or loss of use caused by circumstances beyond its reasonable control, including but not limited to:

• Hurricanes;

• Tropical storms;

• Floods;

• Fires;

• Utility outages;

• Internet outages;

• Government actions;

• Public health emergencies;

• Natural disasters;

• Civil disturbances;

• Labor disputes; and

• Acts of God.

Except where required by law, no compensation or reimbursement shall be owed for losses resulting from such events.

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10. GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Florida.

Any legal proceeding arising from this Agreement shall be brought exclusively in the courts of the State of Florida unless otherwise required by law.

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11. SEVERABILITY

If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

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12. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between Guest and Mastro Capital Group FL LP relating to the reservation, occupancy, and use of the property and supersede all prior representations, communications, and understandings.

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13. ACCEPTANCE

By making a reservation, submitting payment, checking into the property, or occupying the property, Guest acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.

Mastro Capital Group FL LP

13804 Rosewater Ct

Fort Myers, FL 33913