Privacy Policy

MASTRO CAPITAL GROUP FL LP

Privacy Policy

Effective Date: January 1, 2026

1. Introduction

Mastro Capital Group FL LP ("Mastro Capital Group," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of our guests, prospective guests, visitors, and business partners.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

• Visit our website;

• Make a reservation directly with us;

• Contact us regarding a property or booking;

• Stay at one of our managed properties;

• Use services offered by us; or

• Book through third-party platforms such as Airbnb, VRBO, Booking.com, Expedia, or similar reservation services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

________________________________________

2. Information We Collect

We may collect the following categories of personal information:

Contact Information

• Full name

• Email address

• Telephone number

• Mailing address

Identity Verification Information

To comply with property security, fraud prevention, and legal requirements, we may collect:

• Driver's license information

• Passport information

• Government-issued identification

• Selfie or identity verification photographs where permitted by law

Reservation Information

• Booking details

• Stay dates

• Guest names

• Occupancy information

• Property preferences

• Communications with our staff

Payment Information

We may collect:

• Credit card information

• Debit card information

• Billing address

• Payment transaction records

Payment information may be processed through third-party payment processors. We do not store complete payment card data unless necessary for legitimate business purposes and in compliance with applicable security standards.

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Device identifiers

• Browser type

• Operating system

• Website usage data

• Cookie and tracking information

Information from Third-Party Booking Platforms

If you book through Airbnb, VRBO, Booking.com, Expedia, or other booking services, we may receive information including:

• Name

• Contact information

• Reservation details

• Guest communications

• Reviews and ratings

• Verification status

The collection and handling of information by those platforms remain subject to their own privacy policies.

________________________________________

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

Reservation Management

• Process and manage bookings

• Confirm reservations

• Facilitate check-in and check-out

• Communicate about your stay

Identity Verification and Security

• Verify guest identity

• Conduct guest screening procedures

• Prevent fraud

• Protect our properties

• Enforce rental agreements

• Investigate violations or unlawful activities

Payment Processing

• Process payments

• Manage refunds

• Handle security deposits

• Prevent payment fraud

Customer Service

• Respond to inquiries

• Provide support

• Resolve disputes and complaints

Marketing Communications

Where permitted by law, we may send:

• Promotional emails

• Special offers

• Property updates

• Loyalty or referral program communications

Guests may opt out of marketing communications at any time.

Legal and Regulatory Compliance

We may use information to:

• Comply with legal obligations

• Respond to government requests

• Meet tax reporting requirements

• Maintain accounting records

• Protect our legal rights

________________________________________

4. Guest Screening and Identity Verification

To protect our guests, properties, neighbors, and business interests, Mastro Capital Group FL LP may conduct guest screening and verification procedures before confirming or permitting a reservation.

Screening activities may include:

• Verification of identity using government-issued identification;

• Validation of contact information;

• Fraud prevention and risk assessment checks;

• Reservation history reviews;

• Payment verification procedures; and

• Compliance reviews related to our rental policies and applicable laws.

We may use third-party service providers to assist with identity verification, fraud prevention, and guest screening. Information provided during the screening process may be shared with such service providers solely for these purposes.

Failure to successfully complete required screening or identity verification procedures may result in reservation cancellation, denial of booking, delayed check-in, or termination of occupancy where permitted by law and our rental agreements.

________________________________________

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website performance

• Analyze visitor behavior

• Remember preferences

• Prevent fraud

• Support marketing activities

Users can control cookie preferences through their browser settings; however, disabling cookies may affect website functionality.

________________________________________

6. How We Share Information

We do not sell personal information.

We may share information with the following categories of recipients:

Service Providers

Including:

• Payment processors

• Reservation software providers

• Identity verification services

• Guest screening providers

• Email service providers

• Website hosting providers

• Customer support vendors

• Booking Platforms

Information may be exchanged between Mastro Capital Group FL LP and booking partners such as:

• Airbnb

• VRBO

• Booking.com

• Expedia

• Other reservation channels

Legal Requirements

We may disclose personal information when necessary to:

• Comply with legal obligations

• Respond to subpoenas or court orders

• Cooperate with law enforcement

• Protect our rights, guests, property, or business

Business Transactions

In the event of a merger, acquisition, restructuring, asset sale, or similar transaction, personal information may be transferred as part of the business assets.

________________________________________

7. Rental Agreements and Electronic Signature Consent

In connection with reservations, guests may be required to review and execute rental agreements, house rules, damage waivers, security deposit agreements, or other related documents electronically.

By making a reservation, accessing our website, or electronically signing any document provided by Mastro Capital Group FL LP, you consent to:

• Conducting transactions electronically;

• Receiving rental agreements and disclosures in electronic format;

• Using electronic records in place of paper records where legally permissible; and

• Using electronic signatures, clicks, acknowledgments, or similar electronic actions as legally binding signatures.

Electronic signatures shall have the same force and legal effect as handwritten signatures to the fullest extent permitted under applicable federal and state law.

Guests are responsible for reviewing all rental documentation before providing an electronic signature.

________________________________________

8. SMS and Text Messaging Communications

By providing your mobile telephone number, you consent to receive text messages and automated communications from Mastro Capital Group FL LP regarding:

• Reservation confirmations;

• Booking updates;

• Check-in instructions;

• Property access information;

• Reservation reminders;

• Customer service communications;

• Requests for required documentation;

• Emergency notifications relating to your stay; and

• Other operational communications necessary to manage your reservation.

Message frequency may vary. Standard message and data rates may apply according to your mobile carrier's plan.

You may opt out of receiving non-essential text communications at any time by following opt-out instructions included in the message or by contacting us directly. Certain operational or emergency messages may continue where necessary to fulfill contractual obligations associated with an active reservation.

________________________________________

9. Payment Card Security and PCI Compliance

Mastro Capital Group FL LP takes payment card security seriously and implements commercially reasonable safeguards to protect cardholder information.

Credit card and payment information may be processed by authorized third-party payment processors that maintain industry-standard security measures and Payment Card Industry Data Security Standard (PCI DSS) compliance where applicable.

We limit access to payment information to authorized personnel and service providers who require such access to perform legitimate business functions.

While we strive to maintain secure systems and procedures, no method of electronic transmission, payment processing, or data storage can be guaranteed to be completely secure.

________________________________________

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

Despite our efforts, no internet transmission or storage system can be guaranteed to be 100% secure.

________________________________________

11. Florida Data Breach Notification

Despite our security measures, unauthorized access, disclosure, alteration, or destruction of personal information may occur.

If Mastro Capital Group FL LP becomes aware of a data breach affecting personal information under our control, we will investigate the incident and take reasonable steps to contain, assess, and remediate the situation.

Where required by applicable law, including the Florida Information Protection Act (FIPA), we will provide notice to affected individuals, regulatory authorities, or other parties within the timeframes prescribed by law.

Notifications may be provided by:

• Email;

• Written notice;

• Telephone communication;

• Website notice; or

• Other methods authorized by applicable law.

Notifications may include:

• The nature of the incident;

• The categories of information affected;

• Steps taken to address the incident;

• Recommended protective measures; and

• Contact information for additional assistance.

Nothing in this Privacy Policy shall be construed as an admission of liability or wrongdoing by Mastro Capital Group FL LP.

________________________________________

12. Property Monitoring Technology

To protect our properties and guests, we may utilize:

• Smart locks

• Exterior-facing security cameras

• Video doorbells

• Occupancy monitoring devices

• Internet-connected property management systems

These devices are used solely for security, fraud prevention, property protection, occupancy verification, and compliance with rental agreements.

No recording devices are installed inside bedrooms, bathrooms, or other private interior living areas where guests have a reasonable expectation of privacy.

Any cameras or monitoring devices will be disclosed as required by applicable law and platform requirements.

________________________________________

13. Data Retention

We retain personal information only as long as necessary to:

• Fulfill reservation obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

• Meet tax and accounting obligations

Information may be retained longer where required by law or legitimate business interests.

________________________________________

14. Children's Privacy

Our services are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

________________________________________

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third parties.

Users should review the privacy policies of those third parties before providing personal information.

________________________________________

16. Your Privacy Rights

Depending on where you reside, you may have rights regarding your personal information, including:

• Access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of personal information where permitted by law;

• Object to certain processing activities; and

• Withdraw consent where processing is based on consent.

To exercise any applicable privacy rights, please contact us using the information below.

________________________________________

17. International Guests

Our properties may be booked by guests from locations outside the United States.

By providing information to us, international guests acknowledge that information may be processed and stored in the United States, where privacy laws may differ from those of their home country.

________________________________________

18. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

________________________________________

19. Contact Information

Mastro Capital Group FL LP - 13804 Rosewater Ct, Fort Myers FL , 33913

Email: info@mastrocg.com